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RETURNS POLICY

Here at CGS Stores we offer a 14 day return policy. You may cancel your order prior to dispatch or within 14 days of delivery. Notification of cancellation must be in writing, you can do this here. You cannot cancel your order via telephone. (This is in accordance with the Distance Selling Regulations 2000).

If you choose to cancel your order you are responsible for the cost of returning the goods back to us, unless we have delivered the goods to you in error. All items must be returned undamaged, in their original packaging and in a re-saleable condition. We ask that the goods are returned within 14 days of your return request. If you fail to return the goods, we reserve the right to charge for the cost of collection and you are legally obliged to make them freely available for collection. Returned goods may also incur a re-stocking fee depending on the item.

Once we receive the goods back they will be inspected, if they are in an acceptable condition we will process your refund. Your refund will be done promptly and certainly within 30 days. Your refund will be done according to your method of payment.